Task & Time

Terms and conditions

Terms & Conditions of Business
Please note that a copy of the Terms of Business will be sent to you prior to commencing the first project.  A signed copy will be kept on file to indicate acceptance of these terms.

Booking Terms

Initial Phone Consultation: this is free for new clients

Tasks

Timescale: a suitable timescale will be agreed upfront by both parties.

Changes: should a client’s original requirements change, Task & Time Ltd may amend the original quotation, following consultation with the client first.
The Task & Time Ltd team reserves the right to refuse to undertake any work which is believed to be unethical, unlawful or outside of our skill-set.
Task & time Ltd reserves the right to amend the cost of the provision of services at any time by giving the client one month’s notice in writing.

Payment Terms

Pay as you go hourly services: time should be purchased via the online service on www.taskandtime.co.uk or for task based projects invoices are payable within 7 days of the invoice date. Invoices will be sent by email to the client (unless otherwise requested by the client to send by mail). Invoices will be sent on a weekly basis.

There are several payment options: Our Website, BACS, bank transfer, online banking (account details will be provided), cheque or cash.
For pre-payment package clients – an invoice will be sent upon confirmation of the “time bundle” package booked for payment at the commencement of the service. A Monthly statement of remaining time will be sent.

Should any payment fail, the client will be liable for all related charges.
The hourly pay as you go rate will be billed in 1 hour increments, with time rounded up to the nearest quarter of an hour. The minimum invoice amount is one hour.

Pre-payment packages: an invoice will be sent to the client upon confirmation of the first required “time bundle” package. For ongoing “time bundle” packages, subsequent invoices are then sent to the client 14 days before the beginning of each month and must be paid on the 1st of each month (or the nearest working day to the 1st) by standing order.

Any additional charges for consumables or additional hours worked will be shown on the client’s following month’s invoice and are also payable on the 1st of each month. Additional hours will only be worked if pre-arranged between the client and Task and Time Ltd and will be charged at the discounted hourly rate of the client’s chosen package.

Late Payment: Overdue payment will be subject to a 10% late payment fee during the first 30 days and an additional 10% will be levied for every 7 days subsequent to that whilst the payment remains overdue. In the event that payment is not received after 10 weeks from the due date, we will instruct our legal department to handle matters, for which clients may incur additional fees.

Confidentiality

Task & time Ltd will not, at any time, either directly or indirectly, divulge, disclose or communicate in any manner, any information that is propriety to the client, unless specifically requested to do so by the client or obliged to by law.

All information and data will be treated with the strictest confidence and will not be used for the personal benefit of Task & Time Ltd. This stipulation will continue after the termination of any Contract or Agreement.

A copy of completed tasks will be held by Task & time Ltd for 6 months, unless the client requests otherwise.
Any documents containing personal financial details belonging to the client or the client’s clients will be destroyed four weeks after completion and payment of the tasks or project.

If required by the client, Task & Time Ltd would be happy to sign any non-disclosure or confidentiality agreement.

Liability

Task & Time Ltd cannot be held responsible for any loss or damage to data or equipment relating to projects or tasks, during transit to/from and within its premises.

Task & time Ltd uses anti-virus protection and all incoming emails / documents will be scanned. We reserve the right to delete any unsolicited attachments or mail which causes concern from an unrecognised sender or has no subject heading or contains no message.

The client is responsible for their own anti-virus protection.

It is the client’s responsibility to ensure that all work submitted to Task & Time Ltd is correct and legible.

Any errors made by Task & time Ltd will be corrected free of charge.

Amendments other than those previously stated, will be charged at the appropriate hourly rate (either pay as you go or a discounted package rate).

Task & time Ltd cannot be held responsible for the end use or content of any document produced or edited by them.

All completed assignments, returned to the client, will leave the premises in perfect condition – we cannot accept liability for damage or loss caused by Royal Mail. In the unlikely and unfortunate event this should happen, we will do our best to chase any problem up with Royal Mail on your behalf.

All final proofreading of work remains the responsibility of the client.